Last Updated: June 25, 2025
Welcome to Love My Vacay. These Terms & Conditions (“Terms”) govern your access to and use of our website www.lovemyvacay.com and our travel-related services including trip planning, bookings, and promotions.
1. Acceptance of Terms
By using our website or submitting any information, you agree to abide by these Terms. These terms are legally binding, and if you disagree with any part, please discontinue using the platform immediately.
2. Services Overview
Love My Vacay offers customized travel experiences including holiday packages, hotel bookings, itinerary planning, local experiences, and customer support. All services are subject to availability and third-party provider policies (e.g., hotels, airlines, vendors).
3. User Obligations
- You agree to provide accurate, up-to-date, and complete information while making inquiries or bookings.
- You are responsible for ensuring you have valid travel documents, including passport, visa, and health/vaccination requirements.
- You agree not to misuse our platform for fraudulent or illegal purposes, or attempt unauthorized access to our systems.
4. Booking & Payments
Bookings require advance payments, which may vary based on destination, vendor, or package type. All payments must be made via our secure payment gateway partners (e.g., Razorpay, Stripe, or PayPal). We do not store your payment details on our servers.
Full payment must be made before the travel date unless agreed upon in writing. Bookings are considered confirmed only after full or agreed-upon payment is received.
5. Cancellation & Refunds
All cancellation and refund requests are governed by our Refund Policy. Refunds, if applicable, will be made only through the original mode of payment and may take 7–10 working days.
In case of cancellation due to force majeure (e.g., lockdown, pandemic, natural disasters), we will coordinate with vendors for possible refunds or credit options, but we cannot guarantee full refund unless confirmed by third parties.
6. Changes & Modifications
Love My Vacay reserves the right to modify trip itineraries due to weather, safety, or operational reasons. While we will do our best to inform you in advance, last-minute changes may occur beyond our control. Alternate options or compensation will be provided wherever feasible.
7. Travel Insurance
We strongly recommend that you purchase travel insurance that covers trip cancellations, medical emergencies, baggage loss, and personal liability. Love My Vacay is not liable for incidents that could have been covered under a travel insurance policy.
8. Use of Personal Data
All personal data collected is handled in accordance with our Privacy Policy. We ensure that your data is used only for communication, booking, or marketing (if opted in). You may request deletion or correction of your data by contacting us at hello@lovemyvacay.com.
9. Third-Party Services
Our services may include offerings from third-party vendors such as hotels, transport companies, guides, and activities. While we choose our partners carefully, Love My Vacay is not liable for service failure, misconduct, or loss caused by these providers. However, we will assist you in resolving disputes if they arise.
10. Content Usage
All content on this website including text, graphics, images, and logo is the property of Love My Vacay. No part may be reproduced, copied, or reused for commercial purposes without written consent.
11. Limitation of Liability
Love My Vacay is not responsible for any loss, injury, or damage to person or property arising from the use of our website or during the course of travel booked through us. Our liability is limited to the value of the booking, and no consequential damages will be entertained.
12. User Account (if applicable)
If you create an account on our website (via email or Google login), you are responsible for maintaining confidentiality and security of your account. We reserve the right to suspend or terminate accounts suspected of misuse or policy violation.
13. Termination of Service
We reserve the right to refuse or terminate services to anyone at our discretion, especially in cases of abusive behavior, fraud, or legal violations.
14. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Indore, Madhya Pradesh.
15. Contact Information
If you have any questions about these Terms and Conditions, feel free to contact us:
📧 Email: hello@lovemyvacay.com
📍 Address: 123, Travel Street, Indore, Madhya Pradesh – 452001